Besides, to Make contact with our staff, you can subscribe to the Telegram channel and chat with other players and guidance managers.
Make sure to Check out our small 5 minutes introduction movie right here that rapidly walks you through all The essential attributes of our ticket administration procedure.
iOS application + Android application + Mobile Website UI - absolutely free mobile apps as well as the cell-optimized Internet-UI that actually works on any display by way of a cell browser.
It is possible to optionally build the login webpage to automatically redirect customers towards your SAML/SSO provider every time they check in and becoming redirected again towards the helpdesk application. Locate extra facts about login/SSO listed here
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Debug your macros: insert breakpoints, Participate in partly or loop your playback. Human-readable macro file format, basic text script simple for editing in exterior editors SMART-Rec mouse recorder technology that optionally information your mouse in relative coordinates Side-venture in the creators in the great Jitbit Helpdesk Software And many of the encompasses a macro recorder ought to have
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Automated email/organization assignment - the app will detect users emailing you within the similar non-free of charge domain name and assign them to the exact same corporation (optional)
As you are able to see, the Macro Recorder has made a script for me. It includes mouse moves and delays only (mainly because all we had been carrying out is mouse recording). The script claims:
Assist tickets are now being assigned to "categories" - that's the most important characteristic to assist you to organize points up a bit. It is possible to classify tickets into groups manually, make clients go with a category in the course of the ticket generation or try this mechanically through Automation Procedures (see beneath) and e mail engine options.
The principle display of the help desk computer software includes a impressive grid exhibiting all the knowledge on your latest jitabet tickets. You can easily form and filter the requests, overview the current data and also accomplish "bulk" functions without leaving the site.
Our impressive, crafted-in "if this, try this" module will help you automate a heap of dull tasks and send SLA alerts. Save time for anyone shopper queries that involve a private touch. iOS & Android
We've also rewritten the "suggested KB content" module to utilize a local (as in "your information is not really shared with anyone") Substantial Language Model (LLM) to vectorize a ticket and Identify identical content, which improves relevance greatly.
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